We are aware of an issue impacting WiseSync and WisePay partners who use Xero. Xero users are unable to open companies in WiseSync.

The issue has been identified as a communication failure between WisePay and Xero. We are working with the Xero support team to resolve it and will provide updates as they become available.

Some ACH payments were debited more than once due to a processing issue within GPI's ACH processing ecosystem; this issue has now been resolved.

GPI has confirmed the duplicate ACH debits were caused by their ACH processor and were not related to the WisePay payment platform. Reversals have been processed to return duplicate funds to affected payer accounts.

If a duplicate debit has not yet been reversed, please contact GPI directly for assistance. For questions, please contact help@connectwise.com.
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We are aware of an issue impacting WiseSync and WisePay partners who use Xero. Xero users are unable to open companies in WiseSync.

The issue has been identified as a communication failure between WisePay and Xero. We are working with the Xero support team to resolve it and will provide updates as they become available.

Some ACH payments were debited more than once due to a processing issue within GPI's ACH processing ecosystem; this issue has now been resolved.

GPI has confirmed the duplicate ACH debits were caused by their ACH processor and were not related to the WisePay payment platform. Reversals have been processed to return duplicate funds to affected payer accounts.

If a duplicate debit has not yet been reversed, please contact GPI directly for assistance. For questions, please contact help@connectwise.com.
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